Importance of Incorporating Live Chat Feature In Your App
In today's fast-paced computer age, we want prompt resolutions for everything. As customers, we demand quick solutions to our queries from a brand or vendor. Whether it is overnight shipping or reversal of payment for a product or service, customers do not want to wait. And for a business, customer satisfaction is a top priority. So they do everything possible to keep the customer happy, even if it means 24/7 support. According to studies, around 88% of your customers expect a response within 60 minutes. You understand how crucial it is to acknowledge them instantly. The traditional methods where you use emails or call up the customer service desk always took longer than what customers want or expect. But the addition of live chat has been a game-changer. The fact that the customers can reach you any time of the day and resolve their inquiries immediately has been highly beneficial for businesses. And this is the reason why small to large companies are now incorporating live...